Win79 Privacy Policy – Data Protection for Malaysian Members

Win79 is a digital entertainment platform serving users in Malaysia. We understand that your trust in us starts with how we handle your personal information. This Privacy Policy is written in plain, straightforward language — not confusing legal jargon — so every Win79 member truly understands what happens to their data.

We don't believe in hidden terms. Everything relating to how Win79 collects and uses member personal data is laid out transparently here. If anything is still unclear, the Win79 support team is available 24 hours a day to assist you in Bahasa Malaysia.

Win79 collects your personal information for specific, legitimate purposes — to manage your account, process financial transactions, ensure platform security, and meet legal compliance requirements. The following are the categories of data we collect:

Win79 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs or political views — these categories of data have no relevance to our platform's operations and we have no reason to collect them.

Every piece of data that Win79 collects has a clear purpose. We do not collect data "just to have it" — every item of information is used for one or more of the following legitimate operational purposes:

• Account Management: Creating and managing your Win79 member account, including security settings, game preferences and transaction history records that you can access at any time.
• Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, as well as withdrawals to the same payment methods. Financial data is used solely to ensure transactions are completed correctly and securely.
• Identity Verification (KYC): Meets the anti-money laundering (AML) and Know Your Customer (KYC) compliance requirements applicable to digital financial and entertainment platforms. This protects you and all Win79 members from fraudulent activity.
• Platform Security: Detecting and preventing fraud, multi-account usage, bonus abuse and any activity that violates Win79's Terms & Conditions or applicable laws.
• Service Improvement: Analysing platform usage patterns in aggregate (not at an individual level) to understand which games are most popular, where the user experience can be improved, and what new features should be developed.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal status updates, security alerts and material changes to terms.
• Customer Support: Handling your enquiries and complaints efficiently. When you contact the Win79 support team, access to your account information allows us to resolve issues more quickly.
• VIP Rewards Program: Calculating and crediting VIP Points, cashback, and loyalty programme rewards based on your betting activity on the Win79 platform.

Win79 does not use members' personal data for any third-party marketing purposes. We do not sell user profiles, rent out email addresses or phone numbers to external advertisers, or share members' personal information with any business entity unrelated to the operation of Win79.

Win79 does not sell member personal data to anyone. Full stop. However, there are limited situations where we need to share certain information with selected third parties to keep the platform running:

• Payment Providers: Required transaction information is shared with payment processors (such as Touch 'n Go, GrabPay, DuitNow and FPX operators) solely for the purpose of processing your deposits and withdrawals. These payment processors have their own privacy policies and are bound by strict data protection obligations.
• Game Providers: Certain game session data may be shared with third-party game providers that supply slots, live casino tables, or other games within the Win79 platform. Such sharing is strictly limited to data required for the technical operation of those games.
• Regulatory Authorities: Win79 will disclose member information to the relevant authorities if required by Malaysian law, a court order or valid legal process. Win79 will not disclose information beyond what is legally required.
• Identity Verification Services: For KYC purposes, identity documents such as a MyKad copy may be verified through approved third-party verification services. These services only receive the data necessary for verification and are not permitted to use that data for any other purpose.

Win79 has never and will never sell, rent or transfer members' personal data to advertising companies, data brokers or any entity not directly involved in the operation of the Win79 platform.

Protecting members' personal data is a responsibility that Win79 takes very seriously. We invest in comprehensive security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL Encryption: All data transmitted between your device and Win79's servers is encrypted using 256-bit TLS/SSL protocol — the same encryption standard used by Malaysia's leading banks. Even if someone were to intercept your connection, the data would be completely unreadable without the correct decryption key.
• Secure Servers: Member data is stored in data centres protected by strict physical access controls, fire protection and backup power supply systems. Access to the member database is restricted to authorised Win79 staff only.
• Two-Factor Authentication (2FA): Win79 offers two-factor authentication for account login — an added layer of security that ensures only you can access your account, even if your password is compromised.
• Real-Time Monitoring: Win79's security system continuously monitors account activity to detect suspicious login patterns, unauthorised access attempts and unusual transaction activity.
• Regular Security Audits: The Win79 platform undergoes regular security audits by independent third parties to identify and address any security vulnerabilities before they can be exploited.

While Win79 takes all reasonable security measures, no online system can be guaranteed 100% safe from every cyber threat. You also play an important role in your account's security – do not share your password, use a strong password and enable 2FA for maximum protection. If you suspect your account has been compromised, contact the Win79 support team immediately.

Like most digital platforms, Win79 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Here is an overview of the cookies we use:

• Essential Cookies: These cookies are required for the platform's core functionality — including maintaining your login session, remembering your language preferences, and enabling the platform's security features to work correctly. This type of cookie cannot be disabled as it is critical to the operation of Win79.
• Performance Cookies: Collecting information on how members use the Win79 platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used in aggregate for platform improvements and is not used to identify any individual personally.
• Functional Cookies: Enables the Win79 platform to remember your saved preferences – such as your preferred game tables, display settings and usual betting limits. These cookies make your gaming experience smoother and more comfortable.
• Analytics Cookies: Helps us understand overall platform usage patterns so we can make better decisions about which features to develop and which areas need improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Win79 platform — for example, disabling essential cookies will cause you to be logged out every time you refresh a page. Win79 does not use third-party cookies for behavioural advertising purposes.

Win79 retains members' personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable legal and industry compliance obligations.

• Active Account Data: For as long as your Win79 account remains active, all associated data is retained to ensure your account operates smoothly — including transaction history, game records, and identity verification information.
• Financial Transaction Records: Records of all deposits and withdrawals are retained for a minimum of 5 years in accordance with financial industry compliance requirements. This includes transaction records made via Touch 'n Go, GrabPay, DuitNow, and other payment methods.
• Security Logs: Security activity logs and login records are retained for 12 months for fraud detection and security incident investigation purposes.
• Data After Account Closure: When an account is closed at a member's request or for operational reasons, data that is not required for legal compliance purposes will be deleted or anonymised within 90 days. Data that must be retained for legal requirements will be kept for the mandated period and then deleted.

As a Win79 member, you have certain rights regarding your personal data. Win79 is committed to respecting and facilitating the exercise of these rights.

To exercise any of these rights, contact Win79 via email at support@win79-app.com or via Live Chat within the platform, clearly stating your request. Win79 may need to verify your identity before processing any data-related requests.

The Win79 platform is intended for individuals aged Aged 18 and above only. Win79 does not knowingly collect any personal information from individuals under the age of 18.

If Win79 discovers that personal information belonging to a minor has been collected without our knowledge — for example, if someone registered using false information about their age — we will delete that information immediately and close the account in question.

Parents or guardians who suspect that their underage child has registered a Win79 account should contact the Win79 support team immediately so that appropriate action can be taken without delay.

Win79 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Whenever this Privacy Policy is updated, the "Last Updated" date at the top of this document will be revised accordingly.

• For material amendments — changes that significantly affect how we use or protect your data — Win79 will notify members via email or in-platform notification at least 7 days before the amendment takes effect.
• Minor amendments that do not materially affect member privacy rights (such as language clarifications, spelling corrections or formatting updates) may be made without prior notice.
• Your continued use of the Win79 platform after an amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you disagree with any material changes, you have the right to close your account before the amendment takes effect.

Win79 encourages members to revisit this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns or complaints regarding the Win79 Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: support@win79-app.com — for personal data enquiries, data access requests, and formal privacy complaints.
• Live Chat: Available within the Win79 platform — for immediate privacy and account security inquiries. Average response time is under 3 minutes.
• WhatsApp & Telegram: Reach the Win79 support team via WhatsApp or Telegram for immediate assistance with your account security.

Win79 is committed to responding to all privacy-related inquiries within 3 business days. For more complex data access or deletion requests, processing may take up to 30 business days depending on the scope of the request.

This Win79 Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Win79, which together form the complete agreement between you and the Win79 platform.